The phone rings
at 2 AM.
We always answer.
Dispatch handles every after-hours call at your assisted living facility — medication questions, family inquiries, emergency triage — and auto-generates CMS-ready documentation before your morning shift starts.
| Time | Caller | Relation | Topic | Sentiment | Status |
|---|
The missed-call
crisis is costing
more than you know.
State surveyors aren't asking if your facility answered the phone. They're asking if you documented that you tried. The average facility can't answer either question.
of after-hours calls go unanswered at the average assisted living facility
unanswered calls per year across US assisted living facilities
of families report reduced trust after a missed overnight call
higher likelihood of state survey citation when call logs are incomplete
"My mother hasn't had her blood thinner. The night aide said there was a medication change but nobody told me."
This call comes in. The on-call line rings out. Voicemail picks up. The daughter calls back twice. By morning, you have three missed calls, a family threatening to move their mother, and no documentation that the call ever happened. Your state surveyor calls it a failure of resident notification.
Every call type,
every hour of the night.
Dispatch is trained on 2.4 million senior care calls. It knows the difference between a worried daughter and a genuine emergency — and it handles both with the right response.
Ask a question to see Dispatch respond in real time.
Every call becomes
survey-ready
documentation.
State surveyors don't grade your intentions. They grade your paper trail. Dispatch auto-generates structured call summaries mapped to the exact CMS F-tags your facility will be evaluated on — before the morning shift starts.
Start Your
14-Night Trial
Nights are when the pain is sharpest. Two weeks of Dispatch — every call answered, every log generated — and you'll understand why 94% of trial facilities convert.
Download the
After-Hours Audit
A 12-page benchmarking report: how your facility's after-hours coverage compares to state averages, which F-tags you're most exposed to, and what a fully covered operation looks like.